Welcome to ShyamaliExpress – All in One Solution.

Effective Date: 01/07/2025

Welcome to ShyamaliExpress.com (“we”, “us”, or “our”). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, mobile application (available on the Google Play Store), and associated services.

By accessing or using our platform, you agree to the practices described in this policy.

1. Information We Collect

a. Personal Information

We may collect:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping addresses

  • Preferences for services (tutorials, bookings, etc.)

b. Device and Usage Information

Automatically collected:

  • IP address

  • Device type

  • Browser information

  • Activity logs

  • Access times and dates

c. Payment Information

We do not store any credit/debit card or UPI information. All payments are processed through secure third-party gateways.

2. How We Use Your Information

Your data helps us to:

  • Process and deliver orders

  • Provide booked services (tutorial, car, etc.)

  • Improve your shopping and service experience

  • Send notifications, offers, and updates (if you opt-in)

  • Maintain site security and prevent fraud

3. Data Sharing and Disclosure

We do not sell or rent your personal information. However, we may share it with:

  • Delivery and service partners

  • Payment processors

  • Legal authorities if required

4. Data Security

We use encryption, firewalls, and access controls to secure your data. However, no system is completely immune to threats. We urge users to keep their login credentials confidential.

5. Your Rights

You can:

  • Request access to your data

  • Ask us to update or delete it

  • Opt-out of promotional communication

For data-related requests, contact us at:
📧 shyamaliexpress2000@gmail.com

6. Google Play Console Compliance

Our Android application complies with Google Play’s privacy and data protection policies:

  • We collect only the data needed for functionality.

  • We never share personal data without user consent.

  • Permissions are clearly explained and can be revoked at any time in your device settings.

7. Return & Refund Policy

For Goods (Rice, Grocery, Electronics, Fashion, etc.):

  • Returns accepted within 7 days of delivery for valid reasons.

  • Items must be unused and in original packaging.

  • Perishable goods (e.g., rice, grocery) are non-returnable unless wrong/damaged item delivered.

  • Refunds processed within 7–10 working days after product inspection.

For Services (Tutorials, Car Booking, etc.):

  • Tutorial services are refundable if canceled 24 hours in advance.

  • Car bookings can be canceled up to 1 hour before pickup.

  • No refunds for last-minute cancellations or no-shows.

📞 For all return/refund-related support, contact:
9932202798 / 9851026216
📧 shyamaliexpress2000@gmail.com

8. Updates to This Policy

We may revise this Privacy Policy periodically. Changes will be updated here along with the new effective date.

9. Contact Us

If you have any questions or concerns, feel free to contact us:

📍 ShyamaliExpress.com
📞 Phone: 9932202798 / 9851026216
📧 Email: shyamaliexpress2000@gmail.com